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Less glitzy, but still just as important.
Image source: British Bank Awards.
Last week the seventh annual British Bank Awards were announced, with a fantastic haul of challenger brands scooping the top slots at a virtual-only awards ceremony for 2021.
Starling Bank defended the coveted title of Best British Bank for the now forth year in a row, an exceptional record given the over 90,000 votes cast for this year’s awards.
“It has been an extraordinary year for our customers and we have spent a lot of time listening to what they have to say via our 24/7 customer service channels,” said CEO and founder Anne Boden on receiving the award.
“From responding to their needs by quickly introducing product innovations, such as cheque imaging and our Connected card – a second debit card for those self isolating to lending to SMEs via the government loan schemes, I believe the key to our success is listening to our customers. And long may it continue.”
As well as Best British Bank, Starling also scooped awards for Best Banking App, Best Current Account Provider and Best Business Banking Provider.
Indeed, in fact Starling’s main rival Monzo was knocked further down the rankings, securing only a ‘highly commended’ recognition for Best Current Account Provider this year, while Revolut was absent from the results entirely.
Other standout winners were Snoop, with Jayne-Anne Gadhia’s fintech winning Innovation Of The Year, and Zopa securing Best Credit Card Provider for its newly-launched card and Best Personal Loan Provider.
High street banks were entirely absent from the awards for 2021, with none winning or coming ‘highly commended’ across any of the categories.
Sustainable bank Triodos Bank had a great evening however, winning Best Savings Provider and coming ‘highly commended’ for Best Ethical Financial Provider.
“The British Bank Awards 2021 has been fantastic. We’ve had a great mix of winners this year from companies retaining their title for another year to new entrants winning for the first time,” said Jacqueline Dewey, CEO of Smart Money People which runs the awards.
The 2021 winners of all 27 categories can be found below:
Best British Bank – Starling Bank
Best Building Society – Newbury Building Society
Innovation of the Year – Snoop
Treating Customers Fairly Champion – Ecology Building Society
Customer Service Champion – Habito
Online Financial Influencer of the Year – Selina Flavius, Black Girl Finance
Personal Finance Journalist of the Year – Amelia Murray
Best Newcomer – Kroo
Best Banking App – Starling Bank
Best Current Account Provider – Starling Bank
Best Business Finance Provider – CapitalRise
Best Business Banking Provider – Starling Bank
Best Personal Finance App – Money Dashboard
Best Specialist Mortgage Provider – Newbury Building Society
Best Mortgage Broker – Trussle
Best Credit Card Provider – Zopa
Best Online Trading Platform – Freetrade
Best Personal Loan Provider – Zopa
Best Investments Provider – WiseAlpha
Best Savings Provider – Triodos Bank
Best Ethical Financial Provider – Ecology Building Society
Best Children’s Financial Provider – gohenry
Consultancy of the Year – 11:FS
RegTech Partner of the Year – Qomply
Technology Partner of the Year – SurePay
Marketing Partner of the Year – mark-making*
The Pioneer Award – 11:FS
The following were ‘highly commended’ for award categories:
Best Banking App – Plum
Online Financial Influencer of the Year – Conversation of Money
Treating Customers Fairly Champion – Money Dashboard
Best Business Finance Provider – Fleximize
Best Current Account Provider – Monzo
Best Mortgage Broker – Vincent Burch
Best Online Trading Platform – Wombat
Best Personal Finance App – Plum
Best Ethical Financial Provider – Triodos Bank
Consultancy of the Year – Savings Guru